Terms & Conditions

1. Who we are

Scribbledeedo® is a family creativity and connection brand operated by Watoto Play Ltd.

In these Terms, “Scribbledeedo®”, “we”, “us” and “our” mean Watoto Play Ltd, operating the Scribbledeedo® brand.

• Business: Watoto Play Ltd
• Brand: Scribbledeedo®
• Contact: questions@scribbledeedo.com
• Privacy contact: privacy@watotoplay.com
• Business address: [Insert business address]

2. What Scribbledeedo® provides

Scribbledeedo® may provide:

• creative family activities
• parent/carer resources
• online courses
• monthly memberships
• downloadable worksheets and guides
• video lessons
• live group calls
• replays
• email resources and updates
• related digital content

Our services are intended to support creativity, connection and family wellbeing.

3. Not therapy, medical advice or emergency support

Scribbledeedo® is not a crisis service, medical service, therapy service, diagnostic service, or substitute for professional support.

Our content is educational, creative and wellbeing-focused.

You should seek appropriate professional advice if you are concerned about your own or a child’s mental health, safety, development, medical needs, education needs, or wellbeing.

If you or someone else is in immediate danger, call your local emergency number.

In the UK, call 999 in an emergency. If you need urgent mental health support, contact NHS 111, your GP, local crisis service, or another appropriate emergency service.

4. Adults are responsible for children’s use

Scribbledeedo® is designed for parents, carers, teachers or responsible adults to use with children.

Adults are responsible for:

• supervising children during activities
• deciding whether an activity is suitable
• adapting activities safely
• checking materials are age-appropriate
• managing allergies, choking hazards, tools, scissors, glue, paints, sensory materials or other risks
• supporting children emotionally during activities

Do not leave young children unsupervised with materials or activities.

5. Accounts

You may need an account to access courses, memberships, resources or live calls.

You agree to:

• provide accurate information
• keep your login details secure
• not share your account with unauthorised users
• tell us if you think your account has been accessed without permission
• use the service lawfully and respectfully

We may suspend or close accounts that breach these Terms or create risk for other users, the platform, or the brand.

6. Memberships and subscriptions

Some Scribbledeedo® services may be provided through a monthly or recurring membership.

Memberships may include access to selected courses, creative experiences, resources, live calls, replays or other member content.

Membership access is linked to your active subscription status.

If your payment fails, subscription is cancelled, or membership becomes inactive, access to member-only content may stop.

Membership features may change over time. We will try to communicate significant changes clearly.

7. Courses and digital content

When you purchase or access a course, membership or digital product, you receive a personal, limited, non-transferable licence to use the content for your own family, household, classroom, or agreed personal/professional use, depending on the product description.

You must not:

• copy, resell or redistribute course content
• share login access
• upload resources to public websites
• remove branding or copyright notices
• claim Scribbledeedo® content as your own
• use the content to create a competing product or service
• use the content commercially unless we have given written permission

8. Live calls

Live calls may be offered as part of a course, membership or programme.

Live call details, meeting links and replay links are for eligible users only.

You must not share live call links or replay links publicly.

We may record live calls for replay purposes. If a live call is recorded, we will aim to make this clear. You are responsible for deciding whether to attend, use your camera, speak, or contribute in the chat.

We may remove participants who behave abusively, disruptively, or in a way that affects the safety of the session.

9. Payments

Payments may be handled by third-party payment providers such as Stripe.

Prices, payment terms, taxes, subscription periods, cancellation terms and refund terms will be shown at checkout or in the relevant product description.

You agree to provide accurate billing information and authorise the payment provider to process payments.

We do not store full card details on our own systems.

10. Cancellations and refunds

Cancellation and refund rights may depend on the type of product, your location, and whether digital content has already been accessed.

For memberships, you can cancel future billing according to the instructions provided in your account or checkout confirmation.

Cancelling a membership does not automatically refund previous payments unless required by law or stated in the offer.

For digital products and courses, refunds may be limited once access has been provided, unless required by law.

Please contact us if you have a problem with your purchase.

11. Intellectual property

Scribbledeedo® is a brand of Watoto Play Ltd.

All Scribbledeedo® names, logos, course materials, worksheets, videos, downloads, activities, illustrations, written content, frameworks, designs and digital resources are owned by Watoto Play Ltd or licensed to us, unless otherwise stated.

This includes the Scribbledeedo® brand, creative methods, course structures, resources and related materials.

You may use purchased or provided materials for their intended purpose, but you do not own the intellectual property.

12. User content

If you submit comments, messages, feedback, form responses, images, activity reflections, or other content, you confirm that you have the right to share it.

You must not submit content that is:

• unlawful
• abusive
• discriminatory
• threatening
• defamatory
• sexually explicit
• harmful to children
• infringing someone else’s rights
• private information about another person without permission

We may remove user content that breaches these Terms or creates risk.

13. Feedback and testimonials

If you send us feedback, we may use it to improve Scribbledeedo®.

We will ask for permission before using your name, image, identifiable story, or testimonial in public marketing.

Anonymous feedback may be used for improvement, reporting or promotional purposes where you are not identifiable.

14. Acceptable use

You agree not to:

• misuse the website, app, courses or community spaces
• attempt to access accounts or content without permission
• copy, scrape or harvest data
• interfere with platform security
• upload malware or harmful code
• impersonate another person
• use the service for unlawful purposes
• harass, threaten or harm others
• share protected content publicly

15. Third-party services and links

Scribbledeedo® may link to or use third-party services, such as payment providers, video platforms, live call platforms, email providers, file storage, analytics or external resources.

We are not responsible for third-party websites or services. Their own terms and privacy policies apply.

16. Availability of the service

We aim to keep Scribbledeedo® available and working well, but we cannot guarantee uninterrupted access.

We may need to update, suspend, change or remove parts of the service for maintenance, security, legal, technical or business reasons.

17. Changes to content or services

We may update, improve, replace or remove content, resources, features or live sessions.

For memberships, the exact content available may change over time.

We will try to avoid removing core paid access unfairly, but we may make changes where needed.

18. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, we are not responsible for:

• indirect or consequential loss
• loss caused by misuse of the service
• loss caused by third-party services
• outcomes from using creative or wellbeing activities
• failure to follow safety instructions
• unauthorised account sharing
• interruptions outside our reasonable control

You are responsible for deciding whether Scribbledeedo® activities and resources are suitable for your family, setting or circumstances.

19. Indemnity

You agree to take responsibility for losses, claims or costs arising from your misuse of Scribbledeedo®, breach of these Terms, or infringement of someone else’s rights.

20. Privacy

Our use of personal information is explained in our Privacy Policy.

For privacy questions, contact:

privacy@watotoplay.com

21. Governing law

These Terms are governed by the laws of England and Wales, unless mandatory consumer laws in your country provide otherwise.

If you live outside England and Wales, you may also have rights under your local consumer protection laws.

22. Changes to these Terms

We may update these Terms from time to time.

When we make significant changes, we will update the “Last updated” date and may notify users through the website, app or email.

Continued use of Scribbledeedo® after changes means you accept the updated Terms.

23. Contact us

For questions about these Terms, contact:

• General contact: questions@scribbledeedo.com
• Privacy contact: privacy@watotoplay.com

Scribbledeedo® is a brand of Watoto Play Ltd.